Technology Support Analyst

Are you ready to join the Family?
Family Allergy & Asthma is seeking qualified Technology Support Analyst in our offices. This position is Monday – Friday 8:30 am – 5:30 pm with occasional overtime as needed (early mornings, late evenings, and Saturdays). Family Allergy & Asthma offers competitive wages, health & dental insurance, supplemental insurance, wellness program, 401k, paid time off, and so much more!

SUMMARY OF DUTIES AND RESPONSIBILITIES

Responsibilities:

  • Analyze data processing problems to improve computer systems.
  • Answer help desk tickets, document and solve issues quickly in a friendly professional manner.
  • Maintain inventory of all equipment and do yearly audits.
  • Must be on call on a 24 hour 7 day rotating schedule.
  • Must follow HIPAA security guidelines.
  • Keep the phone system, computers, printers, servers and network equipment, etc. up-to-date and running.
  • Identify the need for equipment upgrades, configurations, or new systems and report to upper management.
  • Must be able to run network cables and patch down with minimal to no supervision.
  • Add new users within Active Directory & Exchange.
  • Work with ISP and Software vendors to correct any problems within the network or EMR.
  • Travel to satellite offices as needed.
  • Other relevant duties as assigned by IT Director

EDUCATION, PRIOR WORK EXPERIENCE, SPECIAL SKILLS AND KNOWLEDGE REQUIREMENTS 

Qualifications:

  • Associate’s or Bachelor’s degree in computer science or related field or five years of related experience.
  • Excellent Active Directory and basic network experience.
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Experience with SonicWall routers, VMWare, VEEM products a plus.
  • Excellent organizational skills
  • Excellent knowledge of all Microsoft Windows and Office products.
  • Clean driving record

Physical Requirements:

  • Must be able to lift up to 50lbs occasionally
  • Must be able to climb ladder up to 15ft occasionally

Family Allergy & Asthma is an Equal Opportunity Employer.

If you’d like to join our team, click below to apply today!